Over fourteen years of Quality experience including four years in Software Quality. As a Software Quality Assurance Project Leader I have experience in leading all sizes of testing efforts. Responsibilities have included staffing projects, managing project staff, and maintaining client relationships by providing status and working to meet client goals. Other responsibilities are working with development teams from the start of projects to ensure quality is carried throughout the entire project life cycle and working with testing teams to ensure that processes are put into place and followed. I am proficient with testing tools and have lead several automated testing efforts supervising staff and performing code and requirement reviews to ensure proper and efficient automated tests are being developed so that the customer will see the highest return on investment. Special emphasis on planning and implementing automated testing efforts. Advanced knowledge of Mercury Interactive TestSuite: WinRunner / TestDirector.
Insurance Company E-Commerce Project
for a large insurance company that was creating to a multi-channel service
offering for their products in which customers would be able to get a
quote and purchase auto or home insurance on the web, through a call
center, or through an agent or any combination of the three.
Served as Team Lead for the Regression Testing team.
Team responsibilities included providing overnight night testing
support for a 24-hour testing initiative of the web site, which rolled
into regular schedule support to fully regression test all new releases
prior to deployment. Team
Leader responsibilities included providing nightly status reports which
included testing metrics detailing the number of tests executed, passed,
failed, and the number of defects reported, reopen, or closed.
As the project neared completion, the regression team was
responsible for working with the test automation team to ensure that all
regression tests were automated using Mercury Interactive’s WinRunner
according to the priority for automation given to each test.
Along with prioritizing the test for automation, the regression
team was responsible for gathering all requirements for the automated
tests and ensuring those requirements were being met.
All automated tests were then run by the regression team on a daily
basis to ensure production code was stable day to day and that back end
process changes would not affect the web processing.
Leader – directed the regression testing automation effort for a
web-based application; delineated team responsibilities, set benchmarks
and created best practice coding documentation; instructed client users
and technical staff on the installation, setup and operation of WinRunner
and TestDirector; technical resource for TSL (test script language) issue
resolution, including scripting, function generation, and data driven
testing; worked with client project leads to develop and execute
regression automation plan.
Company Billing System
WinRunner functional tests for a Telecommunications Company’s Billing
System. Created automated test scripts for functional modules including
Billing, Point of Sale, Dealer Compensation and Cash Management. Used the
test repository to report application defects to the programmers and then
re-tested all defect fixes. Worked closely with developers to communicate
QA issues and testing status. Customized
the TestDirector Database, defect tracking and reporting, and executed
regression tests for each development release.
Worked with numerous clients
on the development of their TestDirector and WinRunner activities.
Applications included: Java applets and HTML web page development
for a telephone switching system; VisualBasic and PowerBuilder
applications for a pay-phone system; and a Mainframe application using
Terminal Emulation for a customer service tracking system. Advising came
in the form of Test Plan development, execution of automated and manual
test sets and then the tracking and reporting of discovered defects.
Additionally, there was extensive work with test team members to
initiate script writing with special emphasis on proper script development
and best practices to ensure the reliability and maintainability of the
Hospital Emergency Room Patient Tracking System
Responsible for functional and regression testing for a patient tracking system written in SQLWindows with SQLBase as the back end database. Manual function testing finding SQL errors. Followed the SQA (Software Quality Assurance) testing methodology provided and worked closely with the developers to insure prompt fixes on all defects.
Over 14 years of Quality
C++, HTML, TSL
6 & 7, TestDirector 6 & 7
Project, Visual Source Safe, Visio, PowerPoint, Excel, Lotus, Word,
Internet Explorer, Netscape, Outlook, Access, Lotus Notes, Front Page
FanII and Datamytes, Quantum, SQC pack, SQC Plus
Specialist 5.0, 6.0, 7.0
Statistical Process Control Instructor
Statistical Thinking and Quality Control
Southern Illinois University: